PELATIHAN ROLE SERVICE DESK

PELATIHAN ROLE SERVICE DESK

TRAINING ROLE SERVICE DESK

PELATIHAN ROLE SERVICE DESK

Deskripsi PELATIHAN ROLE SERVICE DESK :

PELATIHAN ROLE SERVICE DESKThis course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL especially as related to service desk role. This course provides IT practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful service desk role. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.

The purpose of this course is to help the participants to define role of service desk and to comprehend anfd explain the concept of service desk as a practice, and moreover is to certify that the candidate has gained knowledge in service desk management, structure and basic concepts and has comprehended the core principles of service desk practices as referenced in the ITIL.

Tujuan PELATIHAN ROLE SERVICE DESK :

* Explain the goal and objectives of the Service Desk
* Explain the goal and objectives of Incident Management
* Understand and explain processes, roles and functions, especially those related to Service Desk Incident Management (SDIM)
* Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to SDIM
* Develop and improve the customer and business focus of SDIM
* Use and apply the Incident Management Process to manage the resolution of incidents by the Service Desk and all other areas of IT
* Define Service Desk role requirements and understand, select, develop and implement the most appropriate Service Desk solutions, technology and environment
* Implement and manage incidents through all stages of the incident lifecycle
* Develop and agree incident categories and priorities in collaboration with the relevant stakeholders
* Co-ordinate, schedule, target and focus resources on the resolution of incidents, based on priorities
* Be aware of the support tools and techniques available for the implementation and support of Incident Management and the Service Desk, where possible identifying and instigating improvements
* Practical analysis of incident records, reports and statistics and propose resolutions to reduce the number of incidents by proactively preventing potential incidents, in conjunction with Problem Management
* Produce SDIM reports for dissemination and interpret and use their contents
* Understand the interdependencies between SDIM and other IT areas and processes
* Assist with the planning and implementation of SDIM

Materi PELATIHAN ROLE SERVICE DESK :

1. Achieving Maximum Cost-Benefit in Service Desk Role such as:
2. Role Service Desk in:
3. Critical Success Factors in the Role of Service Desk
4. Key performance Indicators in the Role of Service Desk
5. Service Desk and IT Security
6. Service Desk Sofware
7. Case Study

Metode PELATIHAN ROLE SERVICE DESK :

* Presentation
* Discussion
* Case Study

Instructor

Dr. Ir. Fauzi Hasan. MM, MBA, and Team

 

Jadwal Pelatihan Jakarta Training 2022 :

 

Batch 1 : 18 – 20 Januari 2022 | 25 – 27 Januari 2022

Batch 2 : 8 – 10 Februari 2022 | 15 – 17 Februari 2022 | 22 – 24 Februari 2022

Batch 3 : 2 – 4 Maret 2022 | 8 – 10 Maret 2022 | 15 – 17 Maret 2022 | 22 – 24 Maret 2022 | 29 – 31 Maret 2022

Batch 4 : 5 – 7 April 2022 | 19 – 21 April 2022

Batch 5 : 10 -12 Mei 2022 | 17 – 19 Mei 2022 | 24 – 26 Mei 2022

Batch 6 : 7 – 9 Juni 2022 | 14 – 16 Juni 2022 | 21 – 23 Juni 2022 | 28 – 30 Juni 2022

Batch 7 : 5 – 7 Juli 2022 | 12 – 14 Juli 2022 | 26 – 28 Juli 2022

Batch 8 : 2 – 4 Agustus 2022 | 9 – 11 Agustus 2022 | 23 – 25 Agustus 2022

Batch 9 : 6 – 8 September 2022 | 13 – 15 September 2022 | 20 – 22 September 2022 | 27 – 29 September 2022

Batch 10 : 4 – 6 Oktober 2022 | 11 – 13 Oktober 2022 | 18 – 20 Oktober 2022 | 25 – 27 Oktober 2022

Batch 11 : 1 – 3 November 2022 | 8 – 10 November 2022 | 15 – 17 November 2022 | 22 – 24 November 2022

Batch 12 :6 – 8 Desember 2022 | 13 – 15 Desember 2022 | 20 – 22 Desember 2022 | 27 – 29 Desember 2022

CatatanJadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta.Training Afe Budget Migas Jakarta Fixed Running

Biaya dan Lokasi Pelatihan : Pelatihan Estimasi Biaya Proyek Afe Di Jakarta

Training Efe Project Pasti Jalan

  • Yogyakarta, Hotel Dafam Malioboro
  • Jakarta, Hotel Amaris Tendean
  • Bandung, Hotel Golden Flower
  • Bali, Hotel Ibis Kuta

Catatan :Biaya diatas belum termasuk akomodasi/penginapan.Training Estimasi Biaya Proyek Afe Jakarta Pasti Running

Investasi Pelatihan Jakarta Training: Pelatihan Efe Project Di Jakarta

  1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Jakarta Training: Training Afe Budget Preparation Skills Of Oil & Gas Projects Di Jakarta Murah

    1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
    2. Module / Handout
    3. FREE Flashdisk
    4. Sertifikat
    5. FREE Bag or bagpackers (Tas Training)
    6. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
    7. 2xCoffe Break & 1 Lunch, Dinner
    8. FREE Souvenir Exclusive
    9. Training room full AC and Multimedia

Technorati Tags: training afe budget preparation skills of oil & gas projects di jakarta,training afe budget migas di jakarta,training estimasi biaya proyek afe di jakarta,training efe project di jakarta,pelatihan afe budget preparation skills of oil & gas projects di jakarta

 

0 0 votes
Article Rating
Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments