TRAINING ROLE SERVICE DESK
PELATIHAN ROLE SERVICE DESK
Deskripsi PELATIHAN ROLE SERVICE DESK :
This course aims at raising individual’s understanding of, and competence in IT Service Management as described in the best practice or best framework such as in ITIL especially as related to service desk role. This course provides IT practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful service desk role. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.
The purpose of this course is to help the participants to define role of service desk and to comprehend anfd explain the concept of service desk as a practice, and moreover is to certify that the candidate has gained knowledge in service desk management, structure and basic concepts and has comprehended the core principles of service desk practices as referenced in the ITIL.
Tujuan PELATIHAN ROLE SERVICE DESK :
* Explain the goal and objectives of the Service Desk
* Explain the goal and objectives of Incident Management
* Understand and explain processes, roles and functions, especially those related to Service Desk Incident Management (SDIM)
* Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to SDIM
* Develop and improve the customer and business focus of SDIM
* Use and apply the Incident Management Process to manage the resolution of incidents by the Service Desk and all other areas of IT
* Define Service Desk role requirements and understand, select, develop and implement the most appropriate Service Desk solutions, technology and environment
* Implement and manage incidents through all stages of the incident lifecycle
* Develop and agree incident categories and priorities in collaboration with the relevant stakeholders
* Co-ordinate, schedule, target and focus resources on the resolution of incidents, based on priorities
* Be aware of the support tools and techniques available for the implementation and support of Incident Management and the Service Desk, where possible identifying and instigating improvements
* Practical analysis of incident records, reports and statistics and propose resolutions to reduce the number of incidents by proactively preventing potential incidents, in conjunction with Problem Management
* Produce SDIM reports for dissemination and interpret and use their contents
* Understand the interdependencies between SDIM and other IT areas and processes
* Assist with the planning and implementation of SDIM
Materi PELATIHAN ROLE SERVICE DESK :
1. Achieving Maximum Cost-Benefit in Service Desk Role such as:
2. Role Service Desk in:
3. Critical Success Factors in the Role of Service Desk
4. Key performance Indicators in the Role of Service Desk
5. Service Desk and IT Security
6. Service Desk Sofware
7. Case Study
Metode PELATIHAN ROLE SERVICE DESK :
* Presentation
* Discussion
* Case Study
Instructor
Dr. Ir. Fauzi Hasan. MM, MBA, and Team
Jadwal Pelatihan Jakarta Training 2023 :
Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024
Batch 2 : 4 – 6 April 2023
Batch 3 : 26 – 28 Juni 2023
Batch 4 : 14 – 16 Agustus 2023
Batch 5 : 10 – 12 Oktober 2023
Batch 6 : 5 – 7 Desember 2023
–
Catatan: Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta.Training Afe Budget Migas Jakarta Fixed Running
Biaya dan Lokasi Pelatihan : Pelatihan Estimasi Biaya Proyek Afe Di Jakarta
Training Efe Project Pasti Jalan
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
Catatan :Biaya diatas belum termasuk akomodasi/penginapan.Training Estimasi Biaya Proyek Afe Jakarta Pasti Running
Investasi Pelatihan Jakarta Training: Pelatihan Efe Project Di Jakarta
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan di Jakarta Training: Training Afe Budget Preparation Skills Of Oil & Gas Projects Di Jakarta Murah
-
- Hotel
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia
Technorati Tags: training afe budget preparation skills of oil & gas projects di jakarta,training afe budget migas di jakarta,training estimasi biaya proyek afe di jakarta,training efe project di jakarta,pelatihan afe budget preparation skills of oil & gas projects di jakarta