PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT

PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT

TRAINING MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT

PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT

Deskripsi PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT :

PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFATDifficult people and situations are inevitable parts of our personal and professional lives. More often than not, it is not the subject matter that makes these situations difficult but the personalities, motives, and underlying feelings of the people involved. It is critical to the success of you and your organization to learn how to deal with these difficult people and situations.

Most people get emotional when they encounter difficult people, difficult situations, and conflict, or try to avoid them in the first place. These natural responses do not serve us well. Avoiding or appeasing only prolongs the problem, and responding emotionally only adds fuel to the fire. By understanding the nature of conflict, the dynamics of personality, and some simple yet specific strategies for handling difficult people and situations, you can turn these challenges to your advantage.

Tujuan PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT :

* Identify the nature of conflict
* Recognize five approaches to conflict and identify your approach
* Understand three basic models of conflict
* Learn to use some basic mediation techniques in the workplace
* Understand the critical role of emotion when dealing with difficult people and situations, and how to defuse it
* Learn how to talk to subordinates, peers, superiors and clients
* Learn ten ways to say “No” without causing offense
* Identify the four social styles and how to communicate with each
* Learn how to minimize differences through building rapport and blending
* Recognize three types of difficult people and how to deal with each type
* Learn strategies for dealing with other types of difficult and annoying people

Materi PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT :

* Introduction
+ What is conflict?
+ Principles of conflict resolution
+ The five approaches to conflict, and when to use them
+ Your approach to conflict

* Ways of Understanding Conflict
+ The Conflict Triangle: Victims, persecutors, and rescuers
+ Interests, rights, and power
+ Creating win-win outcomes: Positions and interests
+ Mediating conflict
+ The role of the mediator
+ Mediation techniques for the workplace
+ A seven step template for managing conflict

* Handling Difficult Situations: Separating People from the Problem
+ Emotions in the workplace
+ The language of emotion
+ How to talk to subordinates, peers, superiors and clients
+ Conducting difficult conversations
+ Effective listening techniques
+ The power of nonverbal communication
+ Ten ways to say “No”
* Dealing with Difficult Personalities and Styles
+ The Four Social Styles
+ Recognizing the four styles
+ Working with the four styles
+ Dealing with differences
+ Rapport
+ Blending
* Dealing with Difficult People
+ The three main types of difficult people and how to handle them
+ Situationally difficult
+ Strategically difficult
+ Intrinsically difficult
+ Some other types of difficult people – and the merely annoying

Metode PELATIHAN MENGELOLA KONFLIK DAN PENANGANAN ORANG-ORANG DAN SITUASI YANG SIFAT :

* Presentation
* Discussion
* Case Study
* Evaluation

Instructor

Fauzan Asmara

 

Jadwal Pelatihan Jakarta Training Tahun 2019 :

  • 8-10 Januari 2019
  • 6-8 Februari 2019
  • 19-21 Februari 2019
  • 4-6 Maret 2019
  • 19-21 Maret 2019
  • 16-18 Maret 2019
  • 6-8 Mei 2019
  • 18-20 Juni 2019
  • 9-11 Juli 2019
  • 13-15 Agustus 2019
  • 10-12 September 2019
  • 8-10 Oktober 2019
  • 5-7 November 2019
  • 10 – 12 Desember 2019
  • 23-24 Desember 2019

Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta

Lokasi Pelatihan di Jakarta :

  • Yogyakarta, Hotel Dafam Malioboro (6.000.000 IDR / participant)
  • Jakarta, Hotel Amaris Tendean (6.500.000 IDR / participant)
  • Bandung, Hotel Golden Flower (6.500.000 IDR / participant)
  • Bali, Hotel Ibis Kuta (7.500.000 IDR / participant)
  • Surabaya, Hotel Amaris(6.00.000 IDR / participant)
  • Lombok, Hotel Jayakarta(7.500.000 IDR / participant)

Investasi Pelatihan Tahun 2019 ini :

  • Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
  • Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Training di Jakarta :

  1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
  2. FREE Akomodasi Peserta ke tempat pelatihan .
  3. Module / Handout
  4. FREE Flashdisk
  5. Sertifikat
  6. FREE Bag or bagpackers (Tas Training)
  7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
  8. 2xCoffe Break & 1 Lunch, Dinner
  9. FREE Souvenir Exclusive
  10. Training room full AC and Multimedia

 

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