TRAINING BANGUNAN PROFESIONAL DAN MENGELOLA PUSAT KONTAK UNTUK PELANGGAN ANDA

PELATIHAN BANGUNAN PROFESIONAL DAN MENGELOLA PUSAT KONTAK UNTUK PELANGGAN ANDA

Tujuan PELATIHAN BANGUNAN PROFESIONAL DAN MENGELOLA PUSAT KONTAK UNTUK PELANGGAN ANDA :

* The knowledge of managing your customers satisfaction
* Optimization of your operation cost
* Improving the workforce productivity through performance tracking
* Identified necessary technology and infrastructure for contact center
* Ability to identify key performance measurements in Contact Center

Materi PELATIHAN BANGUNAN PROFESIONAL DAN MENGELOLA PUSAT KONTAK UNTUK PELANGGAN ANDA :

I. Contact Center, the heart of your service to Customers
* Contact Centre background
* Contact Centre benefits

II. Managing Operations in Contact Center
* Managing Your Contact Center Representatives
* Real time floor management
* Providing necessary knowledge and skills
* Quality assurance

III. Supporting the Contact Center
* Work Force Management
* Operational data analysis
* IT and Infrastructure enabler
* Conducive Work place

IV. Building your Service Standard
* Greeting
* Probing
* Delivering accurate solution
* Closing

V. IT and Infrastructure
* CTI
* CRM
* Workforce Management application
* Observation Tool
* Knowledge management application

VI. Measuring your Performance
* Customer satisfaction
* Service Level
* Cost effectiveness
* Defect elimination

Peserta PELATIHAN BANGUNAN PROFESIONAL DAN MENGELOLA PUSAT KONTAK UNTUK PELANGGAN ANDA :

Manager and Staff.

Instructor

ERAWAN SUPRIATNA, S. Kom

 

Jadwal Pelatihan Jakarta Training 2023 :

 

Batch 1 : 03 – 04 Januari 2024 | 16 – 17 Januari 2024 || Batch 2 : 06 – 07 Februari 2024 | 20 – 21 Februari 2024

Batch 2 : 4 – 6 April 2023

Batch 3 : 26 – 28 Juni 2023

Batch 4 : 14 – 16 Agustus 2023

Batch 5 : 10 – 12 Oktober 2023

Batch 6 : 5 – 7 Desember 2023

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Catatan:  Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta.Training Afe Budget Migas Jakarta Fixed Running

Biaya dan Lokasi Pelatihan : Pelatihan Estimasi Biaya Proyek Afe Di Jakarta

Training Efe Project Pasti Jalan

• Yogyakarta, Hotel Dafam Malioboro
• Jakarta, Hotel Amaris Tendean
• Bandung, Hotel Golden Flower
• Bali, Hotel Ibis Kuta

Catatan :Biaya diatas belum termasuk akomodasi/penginapan.Training Estimasi Biaya Proyek Afe Jakarta Pasti Running

Investasi Pelatihan Jakarta Training: Pelatihan Efe Project Di Jakarta

1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan di Jakarta Training: Training Afe Budget Preparation Skills Of Oil & Gas Projects Di Jakarta Murah

1. 1. Hotel
   2. Module / Handout
   3. FREE Flashdisk
   4. Sertifikat
   5. FREE Bag or bagpackers (Tas Training)
   6. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
   7. 2xCoffe Break & 1 Lunch, Dinner
   8. FREE Souvenir Exclusive
   9. Training room full AC and Multimedia

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