TRAINING Teknik Dan Etika Telepon Untuk Call Center Agent
PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent
Deskripsi PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent :
The call centre agents are critical factor for companies since they are the first contact to the company’s customer. The Excellent Telephone Techniques and Ethics training provide a comprehensive training program to the participants to increase service level performance and customer satisfaction.
Tujuan PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent :
* Understand the most common barrier to provide customer service by telephone and how to overcome it
* Understand “self-talk”
* Be aware of body language and impact
* Have learned the difference between listening and hearing
* Identify strength and weaknesses of their telephone styles
* Identify methods for diffusing customer anger
* Develop strategies to handle difficult customer.
Materi PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent :
* Introduction
* Concept of High Quality Customer Service by Telephone
* Effective Communication Skill
* Winning Telephone techniques and etiquette
* Professional Telephone manner
* Customer Service enthusiasm
* Active Listening
* Complain Handling
* How to handle difficult customer
* Telephone closing
Metode PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent :
Skills are extensively practised during the workshop so that the participants are ready to implement new directed behaviour on their return to work.
Peserta PELATIHAN Teknik Dan Etika Telepon Untuk Call Center Agent :
Call Centre Agents, Customer Service Representative, anyone seeking to acquire the skills involved in these roles.
Instructor
Yanthi Budiono / Iwan Kumara / Karya Bakti.
Jadwal Pelatihan Jakarta Training Tahun 2019 :
- 8-10 Januari 2019
- 6-8 Februari 2019
- 19-21 Februari 2019
- 4-6 Maret 2019
- 19-21 Maret 2019
- 16-18 Maret 2019
- 6-8 Mei 2019
- 18-20 Juni 2019
- 9-11 Juli 2019
- 13- Agustus 2019
- 10-12 September 2019
- 8-10 Oktober 2019
- 5-7 November 2019
- 10 – 12 Desember 2019
- 23-24 Desember 2019
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan di Jakarta :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Surabaya, Hotel Amaris(6.00.000 IDR / participant)
- Lombok, Hotel Jayakarta
Investasi Pelatihan Tahun 2019 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training di Jakarta :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia