TRAINING MENGELOLA JASA
PELATIHAN MENGELOLA JASA
Materi PELATIHAN MENGELOLA JASA :
1. The Service Revolution
2. Re-Evaluating Your Service Culture
3. Teamwork: Re-Evaluating Your Service Culture
4. Teamwork: Developing Key Result Area In Customer Service
5. Managing Customer Service
6. The Manager As A Customer Service Model
7. How To Measure Your Service Standards
8. Teamwork: Developing New Service Goals, Action Plan, And Standards
9. Role-Play: Coaching Subordinates For Service Excellence
10. Motivating And Coaching For Service Excellence
11. Developing The Climate Of Service By Applying Informal And Formal Rewards
12. Appraising Service Performance
13. Simulations: Developing Teamwork And Synergism In Achieving Service Excellence
14. How To Develop Service Excellence Checklist For Survey
. Teamwork: Developing Service Excellence Checklist For Survey
16. Continous Improvement In Managing Service
. How To Develop And Maintain Customer Focus Group
18. Role-Play: Customer Focus Group In Action
19. Course Summary
20. Developing Service Excellence Action Plan
21. Feedback And Follow-Up
Instructor
Drs. Bambang Haryanto, M.Sc
Jadwal Training Tahun 2018 di Jakarta :
- 3-5 Januari 2018
- 13- Februari 2018
- 27-29 Maret 2018
- 10-12 April 2018
- 7-9 Mei 2018
- -19 Juli 2018
- 14-16 Agustus 2018
- 18-20 September 2018
- 16-18 Oktober 2018
- 21-23 November 2018
- 26-28 Desember 2018
Catatan : Jadwal tersebut dapat disesuaikan dengan kebutuhan calon peserta
Lokasi Pelatihan di Jakarta :
- Yogyakarta, Hotel Dafam Malioboro
- Jakarta, Hotel Amaris Tendean
- Bandung, Hotel Golden Flower
- Bali, Hotel Ibis Kuta
- Surabaya, Hotel Amaris(6.00.000 IDR / participant)
- Lombok, Hotel Jayakarta
Investasi Pelatihan Tahun 2018 ini :
- Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
- Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Training di Jakarta :
- FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara/Stasiun/Terminal)
- FREE Akomodasi Peserta ke tempat pelatihan .
- Module / Handout
- FREE Flashdisk
- Sertifikat
- FREE Bag or bagpackers (Tas Training)
- Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
- 2xCoffe Break & 1 Lunch, Dinner
- FREE Souvenir Exclusive
- Training room full AC and Multimedia